Website Terms of Use

Please read the following policies before purchasing from this website.

If you do not agree to our Website Terms of Use, Return Policy and Privacy Policy, you are not authorized to access our website, use any of our website's services or place an order on our website.

Product Availability & Pricing

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, company, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Any price changes will be confirmed for all orders placed on our site prior to payment settlement. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.

Secure Website Data

We employ, as a minimum, 256-bit encryption to protect and insure no one can intercept and misuse our visitor information. We comply with the Payment Card Industry (PCI) Compliance standards for both transmission and data storage.

Errors and Omissions

We do not guarantee the accuracy of the images, specifications or description of the products on our website. We have made efforts to ensure the images, specifications and description of our products displayed is accurate and brochures provided by the manufacturer match the products.

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). We will make best efforts to contact you during order review and discuss any pricing errors, prior to settlement processing. Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

Shipping Information

We pride ourselves in our speedy shipping procedures. Most items are shipped within 24 hours of the order confirmation. Shipping is completed during local normal business hours and excludes weekend and statutory holidays. We use several shipping broker to calculate the best rates and delivery schedule. If you require overnight or specialty shipping please select your desired shipping method during the checkout procedure (subject to availability).

Orders crossing International borders may have special shipping fees, duties and brokage fees which may not be calculated during checkout. You will be notified of these extra fees during the order confirmation. You are responsible for any extra fees and they are typically billed to you by your customs broker or shipping company. To avoid extra fees we primarily ship within the destination country and avoid crossing international boundries.

If any item(s) are out of stock or back-ordered we will notify you prior to shipping the other portion of your order. You can choose to ship what is in stock or wait until the back-ordered items are available for shipment.

Any additional fees applied by the carrier, such as residential/rural delivery, will be automatically charged to your payment method. To accurately calculate shipping changes, please be sure to indicate any special shipping requirements prior to order completion.

Return Policy

At Cascadia Industrial Tire Ltd., we strive for complete customer satisfaction. If for any reason you not fully satisfied with your purchase, simply return the product to us within 14 days of receipt of product for a full refund of the purchase price, less shipping.

Terms and Conditions of Product Returns:
  • Items must not be damaged in any way
  • Refund is credited when all items are received and inspected by Cascadia Industrial Tire Ltd.
  • Refund amount is less any shipping costs, duties, customs brokerage fees or duties

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your order arrives for directions on returning the defective merchandise for a full refund or exchange. All shipping damage claims MUST be made within 24 hours of receipt of order. Shipping and handling charges will not be refunded.

Click here to read our complete Return Policy.

Exchange Rates

Our base currency is $Canadian. For our non-Canadian visitors, we display prices on our website in your local currency using a dynamic exchange rate calculation. This is updated every 4 hours. When items are added to your cart, the exchange rate may change by the time you approve and finalize your order. The invoice will show the billing total (with the current daily exchange rate applied). Your cart and invoice totals may be somewhat different because of exchange rate variations and timing.

Payment Processing

Payment processing is completed by Helcim and payment requests are send via email/text through their secure website once your order has been finalized and approved. Helcim is a Level 1 PCI-DSS compliant service provider and no credit card or bank information is stored on our servers. There may be slight variations in the charge that shows up on your statement as your credit card company may include extra fees for payment processing. Contact your credit card provider for clarification.

Links to Third Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services.

We are not responsible for the privacy practices or the content of any other websites to which we link.

Governing Law

Any disputes arising out of or relating to the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Province of British Columbia without regard to its conflict of law rules.

Use Comments, Feedback and Other Submissions

You are responsible for the information, profiles, opinions, messages, comments and any other content that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your content.

If you need assistance please call us. You will find fast courteous service from knowledgeable staff.

Call Us – 604-265-1118 Toll-free – 877-895-1118

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